This Privacy Policy explains how Broadway Animal Hospital collects, uses, and protects your personal information across our digital platforms, including our website, social media, in-person services, live events, and marketing activities.

1. Information We Collect

We collect personal information you provide to us through our services, including your visits to our clinic. This information may include:

• Contact Information: Name, mailing and billing address, phone number, and email address.
• Pet Information: Species, breed, gender, name, age, health history, and insurance details (if applicable).
• Transactional and Payment Information: Data related to your purchase history, appointments, and payments.
• Marketing Information: Your preferences for receiving marketing communications and engagement details.
• Event Participation Information: Data shared during your participation in events or promotions.

2. Information from Third-Party Sources

We may receive information about you and your pet from third-party sources, such as:

• Public Sources: Social media platforms and other publicly available sources.
• Marketing Partners: Event co-sponsors and joint marketing partners.

3. Automatically Collected Information

We may collect certain information automatically when you visit our website or use our services:

• Device Information: Operating system, model, manufacturer, IP address, language settings, and geographical location.
• Online Activity: Pages viewed, time spent on each page, navigation paths, and interactions with our online content.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect data, including:

• Cookies: Small text files placed on your device to track browsing activity and preferences. We use first-party and third-party cookies.
• Local Storage: Technologies like HTML5 to store data locally on your device for specific website functions.
• Web Beacons: Tracking technologies used in emails or on our website to analyze usage patterns and interactions.

You can manage or disable cookies through your browser settings, although some features of our site may not work without them.

5. How We Use Your Information

We use your personal information to:

• Provide veterinary services and process transactions for both pets and their owners.
• Improve our website and services based on usage data.
• Send marketing communications, if you have opted in to receive them.
• Respond to your inquiries or requests about your pet’s care or our services.

6. Your Rights

You have the right to:

• Access, update, or delete the personal information we collect.
• Opt out of marketing communications at any time.
• Withdraw your consent for data processing, where applicable.

To exercise your rights, please contact us at [email protected] or call us at 519-940-0899.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. Security

We take reasonable precautions to protect your personal information. However, no method of data transmission over the internet is 100% secure. We cannot guarantee the absolute security of your information.

9. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before submitting any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We will also notify you of significant changes via email or other communication channels.

11. Contact Us

If you have any questions about this Privacy Policy or need further information, you can contact us at:

Email: [email protected]
Phone: 519-940-0899